'Hard work pays off' - Care home rated as outstanding after being told to improve

Thistle Hill Hall which has now been rated as outstanding after it was given a requires improvement rating in 2015

A care home specialising in mental health has been graded as outstanding after previously being told it needed to improve.

Thistle Hill Hall, in Mansfield, was inspected by the Care Quality Commission and was given the highest rating across the board.

Manager of the home, Megan Tranter, said the staff are proud that the facility has turned itself around.

She said: "We came from 'requires improvement' to get all five 'outstanding' and that's really rare. The staff are very proud of what we have done and it has been a lot of hard work. It makes our job all worthwhile."

She said the care home now has a clear vision compared to when it was previously inspected.

Mrs Tranter added: "We have a new management and new approach to recovery. That is what helped us."

The centre, which is run by Debdale Specialist Care Limited, provides accommodation, personal care and nursing to adults with needs relating to mental health. People who use the service are often part of a rehabilitation programme which supports their recovery and independence.

Throughout the inspection staff were seen as caring and compassionate along with being safe, responsive and well led.

The report said: "People who used the service felt safe in the service and the community. People were, as far as possible, empowered and enabled to take responsibility for their own safety.

"There were systems and processes in place to minimise the risk of abuse and staff were very clear about their role in safeguarding people from harm. There was a culture of transparency and people were encouraged to whistle blow on poor practice.

"People were supported to eat and drink enough, they were encouraged to make choices about food and drink and provide feedback. A creative approach was taken to building people's independence and skill with cooking. "People were supported by a team of staff who were highly skilled in meeting people's needs and who received on-going training and development opportunities to enable them to deliver the most effective service."The CQC's head of inspection for adult social care in the central region, Rob Assall-Marsden, said the team were really impressed during the unannounced inspection."A clear vision for the promotion of mental and physical well-being was embedded throughout the home and there was a strong commitment to deliver a high standard of personalised care," he said. "There was a culture of continuous learning, development and improvement at Thistle Hill Hall and creative solutions were developed in response to adverse events."People were supported by exceptionally caring staff that knew them well and understood how to support them to maximise their potential and attain their goals."People's progress was monitored and celebrated. Staff were constantly looking for opportunities that would help people grow, gain confidence and live a fulfilled life."Mr Assall-Marsden added that people at the care home felt they were valued and treated as individuals.

"People felt safe living at Thistle Hill Hall. One person who used the service told us, 'staff make me feel safe and they sit with me make me feel better when I am having a bad day'," he said.

"All of this meant people received a high standard of care, which is why it has been rated outstanding."

Chief inspector of adult social care at the CQC, Andrea Sutcliffe, added: "The quality of care which our inspectors found here was exceptional and I am very pleased that we can celebrate the service's achievements.

"An outstanding service is the result of a tremendous amount of hard work and commitment. I would like to thank and congratulate everyone involved.

The Nottingham Post

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