"My first contact with Amily Homecare was when I was struggling managing the health and welfare issues relating to my mother who had poor mobility due to arthritis, dementia, mental health issues and suffered a fall at her home where she lived with my brother who also had mental health issues.  Several months past and mums health deteriorated and in mums and other family members best interest, mum had to be moved into a respite residential nursing care home. 

At this time, I was in contact with social services for support to help me with mum and other family crisis that had been ongoing for several months.  I was feeling overwhelmed.  On visits to the home, I frequently would have to leave mum as I found her, alone. I was feeling guilty and after several months, mum was making little improvement in her health and was frequently very depressed.  During this period of my increasing anxiety, I made contact with Butch the manager of Amily homecare and I explained my complex family circumstance and ongoing concerns, desperate for some sort of help or support for mum, but not really knowing what was available or required.  Butch listened and comments he made demonstrated he appeared to have a good understanding of my concerns and issues involved. Butch then met mum briefly at the home to make an initial assessment.  I was surprised when within only a day or two, Butch provided me with a detailed costed plan of support.  I explained and discussed the plan with mum and we agreed to the terms and cost that we considered reasonable and the plan was initiated. 

Mum was allocated Amily Homecare personal assistant, Karen within a few days.  Karen would visit mum at the home for several hours a day to provide companionship, help understand and explain things and accompany her to home activities as well as some hospital and home external visits.  Mum very soon, began to trust and look forward to Karen’s arrival and after some weeks, myself and other family members as well as home staff, noticed a significant improvement in mums mood and emotional wellbeing.  In parallel with mums daily visit from her personal assistant, mum was also receiving conventional nursing and medical care as appropriate and after about six months of this regular support, although mum still had poor mobility and was in a wheel chair, mums emotional wellbeing improved significantly and was better able to enjoy, engage and interact with staff and other clients at the home.

During the past six months, Butch and Karen have demonstrated total professionalism throughout and consistent care, compassion and understanding of mums needs, occasionally providing short notice support outside normal working hours when required and were contactable to talk about any concerns we had, at any time and help provide solutions or advice where appropriate. 

It is my belief that without the prompt targeted, specialised support as received from Butch and Amily Homecare staff, mum would not have made such rapid improvement to her health and wellbeing as she has. I feel mum is now much more emotionally robust and better able to cope with residential living and interacting with others, trying new things and enjoy the life she has left.  Furthermore, during this period, knowing mum was with a person on a daily basis, I trusted and mum enjoyed their company, was in my mind crucial, since having such support gave me some peace of mind and respite.  Thank you Amily Homecare."

​

Mike

Son of client with Dementia

West Byfleet, Surrey